Terms and Conditions

Venue Requirements

Torr’s Exotics requires a minimum of 30 minutes access prior to and following the scheduled event to facilitate setup and breakdown. This time is also essential to allow the animals to acclimate to the environment before the encounter begins.

Torr’s Exotics necessitates sufficient space to accommodate all participants during the encounter, irrespective of whether the event is hosted at a private residence or a designated venue. For smaller venues, it is recommended that furniture be rearranged to create adequate space. Torr's Exotics shall not be held responsible for any damage to property. To mitigate risks, we advise that any items susceptible to damage be relocated or appropriately covered.

Access to an operational power source is a mandatory requirement to ensure proper heating for our animals. Torr’s Exotics does not supply power sources, and it is the responsibility of the host to ensure that power is readily available. Should this requirement not be met, we reserve the right to withdraw from the event to safeguard the welfare of our animals.

Additionally, we request that all pets, such as dogs, cats, and small mammals, be kept away from the designated encounter area. This policy is implemented to ensure the safety of both the event animals and the host’s pets, as certain animals, such as snakes, may react defensively to the presence or scent of mammals.

It is the sole responsibility of the Event Organiser to obtain all necessary permissions, consents, and approvals required for Torr’s Exotics to attend and operate at the event venue. Torr’s Exotics shall bear no responsibility or liability for securing such permissions. Torr’s Exotics agrees to provide, upon request, any relevant documentation reasonably required by the venue prior to the scheduled event date.

In the event that the Event Organiser fails to obtain the required permissions or approvals, resulting in the cancellation or prevention of the Torr’s Exotics Encounter, such cancellation shall be deemed the fault of the Event Organiser. The Event Organiser shall remain fully liable for all fees and balances due under the booking agreement.

Parking

Parking for our vehicle must be located close to the venue, with an unobstructed and safe pathway directly to the entrance. This is crucial for the secure transportation of our animals. If you encounter any challenges, either at your residence or a venue you’ve arranged, you must notify Torr’s Exotics at least 48 hours before the scheduled booking. This includes venues without parking facilities or restrictions in residential areas. Torr’s Exotics will assess the situation and determine if attendance remains feasible and safe under the circumstances.

During outdoor events, our vehicle must remain next to our setup at all times to ensure the safety of our animals and provide a heat source. We must also have a clear exit in emergency situations, such as if our animals become ill or we need to leave the event due to weather conditions.

It is the responsibility of the event organisers to follow these guidelines. If they fail to do so, Torr’s Exotics has the right to leave the encounter and no refund will be issued. Event organisers may be liable for any charges, including but not limited to fines or penalties imposed by regulatory authorities or third parties, that arise as a result of the Client’s failure to provide timely and accurate notification to the Company.

Indoor events

Please ensure that the indoor venue provides adequate space for a 6-foot table and seating for participants. Additionally, it's essential that the facility has a power source to keep our animals warm. All our electrical equipment is PAT tested and regularly checked for damages or faults. If the venue requires documentation, we will send it directly to them upon request, so please provide us with their details for processing.

Outdoor Events

Outdoor events are dependent on weather conditions and are exclusively offered during the spring and summer seasons. The optimal temperature range for such events is between 16–26 degrees Celsius.

Outdoor events must provide adequate shade, shelter, and a flat, secure area away from hazards.
Events will not proceed outdoors if:

Conditions include heavy rain, strong winds, snow, or other unsafe weather.

In cases of unsafe weather, Provider will make every effort to move the event indoors (if Client provides a suitable space) or reschedule.
If relocation or rescheduling is not possible, Provider reserves the right to cancel the event. Deposits remain non-refundable, but any remaining balance paid will be refunded.
Provider may remove animals or end the event early without refund if guests or conditions pose a risk to animal welfare.

Safety

The health and safety of both participants and animals are of paramount importance to Torr's Exotics. All animals are trained to be handled in a secure and controlled manner to minimize the risk of injury to handlers and animals alike. However, it is important to acknowledge that there remains a residual risk of bites or scratches, as handling live animals involves inherent unpredictability.
Torr's Exotics carries public liability insurance but is not responsible for injuries, allergic reactions, or illnesses resulting from interaction with animals. Client agrees to indemnify and hold Provider harmless from any claims, damages, or expenses arising from the event, except in cases of Provider’s gross negligence or willful misconduct.

Animal Welfare

Provider’s animals are living creatures and their health and safety are the highest priority.
Animals will not be over-handled, forced to interact, or placed in situations that cause stress, injury, or danger.
Provider reserves the right to refuse or limit animal interaction if animals show signs of stress, illness, or fatigue.
No food, drink, or outside animals (e.g., dogs) are permitted near Provider’s animals without explicit approval.
Guests must follow all handling rules provided by Provider. Rough handling, chasing, hitting, or teasing animals is strictly prohibited.
Provider may remove animals or end the event early without refund if guests or conditions pose a risk to animal welfare.

Hygiene

Strict hygiene protocols are enforced during all events. Participants are required to wash their hands both before and after handling animals. Torr's Exotics provides hand sanitisers; however, it is imperative that the event location includes an adequate handwashing facility. Specific animal encounters may necessitate the use of gloves, which will be provided by Torr’s Exotics.

Step on how to follow the current guideline around WHO hand wash hygiene can be seen on the NHS website https://www.nhs.uk/live-well/best-way-to-wash-your-hands/

Participant
We kindly request that Torr's Exotics be informed in advance of any specific requirements or accommodations needed for participants, such as physical disabilities, behavioral considerations, or language barriers. This ensures that we can make the necessary arrangements to accommodate all individuals in the group effectively.

To ensure that each participant has the opportunity to interact with all animals during the encounter, our packages are subject to strict maximum participant limits. These limits are determined by the staffing and resources allocated to each package, and therefore, modifications to the package cannot be made on the day of the event.

Should there be additional participants present upon our arrival, an additional fee will be charged for each additional individual. Alternatively, if the total number of participants exceeds the safety thresholds established for the animals' welfare, we reserve the right to cancel the event. Please note that in such instances, the full cost of the reserved event will remain payable.

Payment

Payment for bookings can be made online via credit or debit card. All transactions are securely processed through SumUp.com, ensuring the safety of your personal data. To complete the booking process, you will be required to provide personal details, including your name and address. Following receipt of your booking request, a deposit invoice will be issued. Unless full payment is made upfront at the time of booking, the deposit (30% of the total cost) must be paid to secure your event. Please note that deposits are non-refundable under any circumstances. A subsequent invoice for the remaining balance will be sent thereafter.

All payments must adhere to the terms outlined in our standard invoice policies. The remaining balance for an event must be settled no later than seven days prior to the scheduled date. Failure to comply with this timeline may result in the cancellation of the event, and the client will remain liable for the full payment unless prior arrangements have been made in accordance with our cancellation policy.

Late Payment-

Under the Late Payment of Commercial Debts (Interest) Act 1998, businesses in the UK are legally entitled to charge interest on overdue invoices.

Payments not made by the due date will incur a late payment charge. If payment is not received, a £40 late fee will be applied automatically. Torr’s Exotics reserves the right to attempt to collect the outstanding balance from the cardholder 24 hours after the invoice due date. Failure to settle the outstanding balance may result in further action being taken in accordance with our non-payment guidelines.

The late payment charge will accrue from the day after the due date and will continue to accumulate until the full payment is received.

You acknowledges and agrees that the late payment charge is a reasonable estimation of the loss the Torr's Exotics will incur due to late payments.

Consequences of Non-Payment
If you fail to make payment within 28 days from the due date:

Torr's Exotics reserves the right to suspend or terminate services until all outstanding payments and late fees are settled.

In the event of non-payment, the Torr's Exotics may refer the matter to a collections agency or pursue legal action, with the Client being liable for any associated fees.

Cancelling an Encounter

Due to the limited availability of Torr’s Exotics events, cancellations must be made at least seven days in advance to accommodate other clients. Contact us at 07838947900 during business hours to cancel.

If the Event Organiser cancels the event less than forty-eight hours before the scheduled commencement and the public has been charged, they remain liable for thirty percent of the total cost based on the standard pricing. For example, if the encounter is normally charged at £200, you’ll be charged 30% of this amount. This fee is non-refundable and will be assessed regardless of the reason for cancellation.

Please note that deposits paid at the time of booking are non-refundable. Additionally, cancellations made less than forty-eight hours prior to the event will result in the forfeiture of all payments.

Neither Provider nor Client shall be held liable or deemed in breach of this Agreement for any failure or delay in performing obligations due to events beyond their reasonable control (“Force Majeure Events”).

Force Majeure Events include, but are not limited to: natural disasters (fire, flood, earthquake, severe storms), extreme weather conditions, animal illness or death, government restrictions or regulations, public health emergencies (including pandemics), acts of terrorism, civil unrest, labour disputes, power outages, transportation delays, or any other event outside of the reasonable control of the affected party.

If a Force Majeure Event prevents the Provider from performing, they will:

Notify the Client as soon as reasonably possible.

Attempt to reschedule the event at a mutually agreed date and time.

If rescheduling is not possible, the Provider will refund any payments made by the Client, excluding the non-refundable deposit, which covers administrative and preparatory costs.

If a Force Majeure Event prevents the Client from hosting the event, the same rescheduling and refund policy will apply. However, if the event is already in progress and must be cut short due to a Force Majeure Event, no refund will be issued. The Provider may, at their discretion, offer a partial credit towards a future booking.

Legal & Licensing

Torr’s Exotics Mobile Petting Zoo is licensed by Bolton Council and operates in strict accordance with all applicable UK legislation.

We are legally required to comply with, and fully adhere to, the following statutes:

Animal Welfare Act 2006
Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018

These laws establish our duty of care to ensure the health, welfare, safety, and humane treatment of all animals in our care at all times. This includes, but is not limited to, appropriate housing, transportation, handling procedures, supervision during public interactions, and safeguarding measures.

All animal interactions and educational activities are conducted in compliance with these statutory requirements and under the conditions of our local authority licence.

Client Responsibilities

By booking or participating in any service provided by Torr’s Exotics Mobile Petting Zoo, clients agree to:

Follow all instructions and guidance given by Torr’s Exotics Mobile Petting Zoo staff regarding animal handling, behaviour, and safety.
Ensure that all participants, including children and supervising adults, comply with staff instructions at all times.
Not handle, feed, disturb, or interfere with any animal unless expressly permitted and supervised by authorised staff.
Provide a safe, suitable, and secure environment for the duration of the booking, as advised prior to the event.

Failure to comply with these responsibilities may result in the immediate cessation of animal interactions or the termination of the booking, without refund, where necessary to protect animal welfare or public safety.